Privacy Policy — vc99

1. Introduction

Welcome to vc99, Bangladesh's trusted online casino and sports betting platform. Your privacy is of paramount importance to us. This Privacy Policy outlines the types of personal information we receive and collect when you use vc99.cam, as well as some of the steps we take to safeguard that information.

By accessing or using our platform, you agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our services. This policy applies to all users of vc99 across Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, and all other regions.

2. Information We Collect

We collect various types of information in connection with the services we provide. This may include personally identifiable information as well as non-personal technical data gathered automatically when you interact with our platform.

• Account Information: When you register, we collect your full name, date of birth, email address, mobile number, and preferred currency. This is necessary to create and manage your account.
• Financial Data: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, we collect payment method details and transaction records. We do not store full card numbers or mobile wallet PINs.
• Usage & Technical Data: This includes your IP address, device type, browser, operating system, referring URLs, pages viewed, session duration, and in-platform activity such as games played and bets placed.
• Verification Documents: For KYC (Know Your Customer) compliance, we may request a copy of your National ID card, passport, or other government-issued documents to verify your identity and age (21+).

3. How We Use Your Information

The personal data we collect is used solely to operate, maintain, and improve the vc99 platform and to fulfill our legal and compliance obligations. Specifically, we use your information to:

• Create and manage your player account, process your deposits and withdrawals, and provide customer support.
• Verify your identity and confirm you meet the minimum age requirement of 21 years, in line with responsible gaming standards.
• Send you important account notifications, security alerts, promotional offers, and updates about new games, cricket betting events, and slots tournaments.
• Monitor platform activity to detect and prevent fraud, money laundering, and other illegal or harmful behavior that could compromise the security of our platform or other users.
• Comply with applicable laws, regulatory requirements, and respond to lawful requests from government authorities in Bangladesh.

4. Cookies & Tracking Technologies

vc99 uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content. Cookies are small data files stored on your device when you visit our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of vc99. We do not use cookies to collect sensitive personal data such as passwords or financial information.

5. Sharing Your Information

vc99 does not sell, trade, or rent your personal information to third parties for marketing purposes. We may, however, share your data in the following limited circumstances:

• Service Providers: We work with trusted third-party service providers (such as payment processors, KYC verification partners, and analytics tools) who assist us in operating the platform. These partners are contractually obligated to protect your data and may only use it to perform services on our behalf.
• Legal Obligations: We may disclose your information when required to do so by law, court order, or regulatory authority — for example, to assist with fraud investigations or to comply with anti-money laundering requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, user data may be transferred as part of that transaction. We will notify you of any such change and the new entity will continue to be bound by this Privacy Policy.

We will never sell your personal data to advertising networks or data brokers. Your trust is the foundation of our platform.

6. Data Security

vc99 employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Socket Layer) encryption to ensure that all data transmitted between your device and our servers is protected. Access to personal data is strictly limited to authorized personnel who need it to perform their job functions.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage users to choose strong, unique passwords and to never share their account credentials with anyone.

7. Your Rights

As a user of vc99, you have certain rights regarding the personal data we hold about you. You may exercise these rights at any time by contacting our support team:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing: Ask us to limit how we use your personal data in certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format for transfer to another service.

To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. We may also retain certain information for longer periods where required by law — for example, financial transaction records may be retained for up to seven years to comply with anti-money laundering and tax regulations. When your data is no longer required, we securely delete or anonymize it.

9. Third-Party Links

The vc99 platform does not contain links to external third-party websites. All navigation on our site is internal. We are not responsible for the privacy practices of any third-party services that may be integrated (such as payment gateway interfaces), and we encourage you to review their respective privacy policies before submitting any personal data.

10. Protection of Minors

vc99 is strictly an adult platform. Our services are intended only for persons aged 21 and above. We do not knowingly collect or solicit personal information from anyone under the age of 21. If we discover that we have inadvertently collected data from a minor, we will delete that information immediately. Parents and guardians are encouraged to use parental controls to prevent minors from accessing gambling platforms.

11. Changes to This Policy

vc99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on the platform. Your continued use of vc99 after any changes are posted constitutes your acceptance of the revised policy. The date at the top of this page reflects the most recent revision.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, our support team is available 24/7 and is happy to help.

Email: [email protected]