Terms & Conditions

1. Introduction and Acceptance

Welcome to vc99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your access to and use of the vc99 website, mobile platform, and all related services offered at https://vc99.cam. By creating an account, accessing the platform, or placing any wager, you confirm that you have read, understood, and unconditionally agree to be bound by these terms in their entirety.

vc99 reserves the right to amend, update, or modify these Terms & Conditions at any time without prior individual notification. It is your responsibility to review this page periodically. Continued use of the platform following any amendment constitutes acceptance of the revised terms. If you do not agree with any part of these terms, you must immediately cease using the platform.

2. Eligibility and Account Registration

To register and use vc99, you must meet all of the following eligibility criteria at all times:

• You must be at least 21 years of age. vc99 operates under a strict 21+ only policy with no exceptions.
• You must be legally permitted to participate in online gambling under the laws applicable to your jurisdiction.
• Each person may register only one account. Duplicate accounts will be suspended and any associated balances may be forfeited.
• You must provide accurate, complete, and up-to-date personal information during registration and throughout your use of the platform.
• You must not be an employee, director, contractor, or associate of vc99 or any of its affiliated companies.

3. Deposits, Withdrawals, and Payment Methods

vc99 supports a range of payment methods tailored to the Bangladeshi market, including bKash, Nagad, Rocket, Upay, and select bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All financial transactions are processed in Bangladeshi Taka (BDT, ৳).

Minimum and Maximum Deposits

Minimum deposit amounts and maximum single-transaction limits are displayed on the deposit page within your account. vc99 reserves the right to update these thresholds at any time. Deposits must be made from a payment source registered in your own name. Third-party deposits are strictly prohibited and may result in account suspension.

Withdrawal Processing Times

Withdrawal requests are typically processed within 24 hours of submission, subject to completion of identity verification (KYC) and any applicable wagering requirements. vc99 aims to deliver instant bKash withdrawals for verified accounts. Withdrawal amounts must not exceed your available balance, and the withdrawal method must match your original deposit method where technically possible.

Fees and Charges

vc99 does not charge fees for standard deposits or withdrawals. However, your payment provider (e.g. bKash, Nagad, Rocket) may apply their own service charges. vc99 bears no responsibility for fees imposed by third-party payment processors.

4. Bonuses, Promotions, and Wagering Requirements

vc99 offers a variety of bonuses and promotional offers to new and existing players, including welcome bonuses, free spins, reload bonuses, and seasonal promotions tied to events such as IPL, BPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions:

• Each bonus offer has specific wagering requirements (rollover) that must be completed before any winnings derived from bonus funds can be withdrawn. Rollover multipliers and qualifying games are specified in the individual promotion terms.
• Bonuses are non-transferable and may not be exchanged for cash unless the applicable rollover requirements are fully satisfied.
• vc99 reserves the right to modify, suspend, or cancel any promotional offer at any time without prior notice. Players will be notified of material changes via email or on-site notification where possible.
• Abuse of bonus offers, including using multiple accounts to claim promotions or engaging in bonus arbitrage, will result in immediate account closure and forfeiture of all associated funds.

vc99's promotional terms are published on the relevant promotion pages within the platform and should be read in conjunction with these Terms & Conditions. In the event of any conflict, the specific promotion terms shall prevail.

5. Gameplay, Fairness, and RNG

All games available on vc99 — including slots, live casino tables, cricket betting markets, and crash games — operate using certified Random Number Generator (RNG) technology or, in the case of live dealer games, through independently audited live-stream studios. The following gameplay rules apply across the platform:

• Game results are final once confirmed by the system. vc99 will not reverse a completed game round except in cases of a verified technical malfunction.
• In the event of a technical failure mid-game, vc99 will make reasonable efforts to restore game state. Where this is not possible, wagers placed in the affected round may be refunded to the player's account balance.
• The use of any automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage is strictly prohibited and will result in permanent account closure.
• Collusion, match-fixing, chip dumping, or any form of coordinated cheating is a serious breach of these terms and will be reported to relevant authorities where applicable.

6. Account Security and Verification (KYC)

To maintain the integrity of the platform and comply with responsible gaming standards, vc99 conducts identity verification (Know Your Customer, or KYC) checks on all accounts. You agree to cooperate fully with any verification request and to provide supporting documents in a timely manner.

Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any two-factor authentication codes. vc99 will never ask for your password via email, chat, or phone. Any activity conducted through your account is your responsibility. If you suspect unauthorized access, you must notify vc99 support immediately at [email protected].

KYC Document Requirements

vc99 may request a government-issued photo identification (such as your National Identity Card, passport, or driving license), proof of address (utility bill or bank statement dated within 90 days), and proof of the payment method used. Failure to provide satisfactory KYC documentation within the requested timeframe may result in the suspension or permanent closure of your account and the withholding of pending withdrawals.

7. Prohibited Activities

The following activities are strictly prohibited on vc99. Any breach of this section will result in immediate account suspension and may lead to permanent closure, forfeiture of funds, and referral to law enforcement authorities:

• Money laundering, structuring transactions to avoid reporting thresholds, or using the platform to process funds derived from illegal activities.
• Registering or operating more than one account per person, household, device, or IP address.
• Attempting to reverse, dispute, or charge back any payment made on the platform without first contacting vc99 support.
• Using the platform in any way that violates applicable law, infringes on the rights of third parties, or damages the reputation or operations of vc99.

8. Responsible Gaming

vc99 is committed to promoting safe, responsible, and enjoyable gambling for all users. We provide a suite of tools to help players manage their activity, including deposit limits, session time limits, self-exclusion periods, and cooling-off options. You can access these features through your account settings or by contacting our 24/7 support team.

If you believe gambling is having a negative impact on your life or the lives of those around you, we encourage you to seek help immediately. Please refer to our Responsible Gaming page for detailed guidance and resources. Remember: gambling is entertainment, not a guaranteed source of income. Always gamble within your means and never chase losses.

9. Intellectual Property

All content on the vc99platform — including but not limited to text, graphics, logos, icons, images, audio clips, software, and game interfaces — is the exclusive intellectual property of vc99 or its licensed content providers, protected by applicable copyright and trademark law.

Permitted Use

You may access and use the vc99 platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, or publicly display any content from the platform without prior written consent from vc99.

Third-Party Game Content

Games provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remain the intellectual property of their respective developers. vc99 operates these games under valid licensing agreements. Game rules, RTP figures, and feature descriptions published by these studios are incorporated by reference and form part of the applicable game terms.

10. Limitation of Liability and Disclaimer

To the fullest extent permitted by applicable law, vc99 and its directors, employees, agents, and service providers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of funds, loss of data, or interruption of service.

• vc99 provides its platform on an 'as is' and 'as available' basis and makes no warranties, express or implied, regarding availability, accuracy, or fitness for any particular purpose.
• Nothing in these terms shall limit vc99's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.
• In all circumstances where vc99 is found liable, the maximum aggregate liability shall not exceed the total amount deposited by you in the 30 days immediately preceding the event giving rise to the claim.

11. Disputes and Governing Law

If you have a complaint or dispute regarding your account, a game outcome, a transaction, or any other matter, you must first contact vc99 customer support at [email protected]. Our team is available 24/7 and will make every reasonable effort to resolve your complaint within 10 business days of receipt.

These Terms & Conditions and any disputes arising out of or in connection with your use of vc99 shall be governed by and interpreted in accordance with applicable law. By using vc99 you consent to the exclusive jurisdiction of the competent courts for the resolution of any unresolved dispute.

12. Privacy and Data Protection

Your use of vc99 is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering and using the platform, you acknowledge that vc99 collects, processes, and stores your personal data in accordance with the Privacy Policy. We implement SSL encryption and industry-standard security protocols to safeguard your information at all times. For full details on how we handle your data, please review our Privacy Policy page.

13. Severability and Entire Agreement

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect. These Terms & Conditions, together with the Privacy Policy and any specific promotion terms, constitute the entire agreement between you and vc99 with respect to your use of the platform and supersede all prior agreements, representations, and understandings.